This has nothing to do with COVID-19, but I was blown away by the customer support I received from Aputure and I thought you all should know what great customer support looks like.
Isn't that fabulous. I recently had great customer service from Shark for my robot vacuum. They got on a video chat, had me try a few things and show them some video of the robot. They sent me basically a new robot minus the battery and a few pieces that I took off the old one. I was 15 days past my warranty. They asked if I'd pay the shipping and I was happy to. Good customer service is not common enough anymore. Pride in products produced has been co-opted by greed. The moral fabric of American Exceptionalism has been torn and tattered and the evidence is everywhere. Even in the small things like good customer service.
Great service like great people should always be loudly applauded. All too often all we get sufficiently motivated to shout about is all the lousy stuff. That’s right too. But if we never shout out the great stuff who will know? Thanks Steve for bringing this great company to our attention. I’d never heard of them. But now I have.
What's your worst customer experience? I can't decide between Kmart, Kmart, or Kmart. Kmart has had consistently bad customer service from the 1970s to the present, tested at multiple stores. Can anyone make the bar lower?
I purchased Immunmist recently and found it badly burned mine and my daughter's nose. I messaged them via FB. They immediately respondeded and issued a refund, told me that should not happen, sent an RMA to return product for testing and have mailed me new product at no charge. I hope it works but was very impressed with the service.
I appreciate you, Steve. I can speak from experience, most people happy with the outcome of a customer service related event will not share it. If the inverse occurs, that info spreads like wildfire. You truly are one of the good guys!
In the words of Chairman Xi circa 2014 - "Restore China to greatness." Said in reference to Chairman Deng's great restoration effort after the century of humiliation (~1848 to 1948), where he espoused the national guiding strategy of "Hide your light and bide your time."
Always good to hear about companies that take good care of their customers. When mass-producing, occasional lemons will happen even with excellent products.
What you describe is actually the rule with gun manufacturers. When you have a problem, often with a years or decades-old firearm, they'll first try to talk you through it and it that doesn't work, will often ship you a replacement part or send you a shipping box so you can send it in for repair or replacement. Ruger, Sig Sauer, Smith & Wesson, Glock and many others work this way.
Steve, I really appreciate your enthusiasm here. I have noticed how poorly the response is from many companies, especially those who outsource their support to other countries. So when something like this happens you definitely want to shout it from the rooftop!!
their customer service was more devastating than I wrote. I just found out that the replacement unit will be here ..... wait for it.... TOMORROW.
Absolutely blown away.
Isn't that fabulous. I recently had great customer service from Shark for my robot vacuum. They got on a video chat, had me try a few things and show them some video of the robot. They sent me basically a new robot minus the battery and a few pieces that I took off the old one. I was 15 days past my warranty. They asked if I'd pay the shipping and I was happy to. Good customer service is not common enough anymore. Pride in products produced has been co-opted by greed. The moral fabric of American Exceptionalism has been torn and tattered and the evidence is everywhere. Even in the small things like good customer service.
Credit fully due for great service
Great service like great people should always be loudly applauded. All too often all we get sufficiently motivated to shout about is all the lousy stuff. That’s right too. But if we never shout out the great stuff who will know? Thanks Steve for bringing this great company to our attention. I’d never heard of them. But now I have.
The best customer service I ever had was from Crutchfield
What's your worst customer experience? I can't decide between Kmart, Kmart, or Kmart. Kmart has had consistently bad customer service from the 1970s to the present, tested at multiple stores. Can anyone make the bar lower?
I purchased Immunmist recently and found it badly burned mine and my daughter's nose. I messaged them via FB. They immediately respondeded and issued a refund, told me that should not happen, sent an RMA to return product for testing and have mailed me new product at no charge. I hope it works but was very impressed with the service.
I appreciate you, Steve. I can speak from experience, most people happy with the outcome of a customer service related event will not share it. If the inverse occurs, that info spreads like wildfire. You truly are one of the good guys!
In the words of Chairman Xi circa 2014 - "Restore China to greatness." Said in reference to Chairman Deng's great restoration effort after the century of humiliation (~1848 to 1948), where he espoused the national guiding strategy of "Hide your light and bide your time."
Shenzhen supply chain must be strong.
https://www.importgenius.com/importers/emgreat-group-inc
Yeah !!!!
Businesses doing great business!
Isnt that what its all about.
People helping people solve issues.
I say Steve Kirsch also has GREAT customer service with providing the people with
instant truth!!!!
Always good to hear about companies that take good care of their customers. When mass-producing, occasional lemons will happen even with excellent products.
What you describe is actually the rule with gun manufacturers. When you have a problem, often with a years or decades-old firearm, they'll first try to talk you through it and it that doesn't work, will often ship you a replacement part or send you a shipping box so you can send it in for repair or replacement. Ruger, Sig Sauer, Smith & Wesson, Glock and many others work this way.
Good to know. Will keep that in mind.
Sorry, I don't get the point...
Humanity is being eliminated and people are content with re-arranging the deck chairs on the Titanic?
https://rayhorvaththesource.substack.com/p/a-summary-of-fighting-evil
Steve, I really appreciate your enthusiasm here. I have noticed how poorly the response is from many companies, especially those who outsource their support to other countries. So when something like this happens you definitely want to shout it from the rooftop!!
A whole day for a free replacement ? ... slackers :)
So happy you received good service.
I don't know anything about Aputure or its products. My only concern is the country of origin being China:
CONTACT US
HEADQUARTERS
Aputure Imaging Industries Co., Ltd
2/F to 4/F, Building 21,
Longjun Industrial Estate，
Longhua，
Shenzhen
P.R.China
Contact Sales: sales@aputure.com
Contact Marketing: marketing@aputure.com
More details: https://www.crunchbase.com/organization/aputure/technology